Responsibilities of Your Michigan/Ohio IT Company
Almost all companies have an IT department that resolves issues that arise, but what else SHOULD they be doing? Surely reactive support isn’t enough nowadays…
In the simplest terms, an IT department manages your information technology. Naturally, this means they reboot systems, install new software, and resolve issues that arise throughout the workday. But as businesses depend on technology more than ever before, reactive support simply isn’t enough. Although they perform crucial tasks associated with implementing and supporting technology, they need to do a lot more behind-the-scenes work than most businesses realize. So what, exactly, should they be doing?
The easy answer? Everything in their power to PREVENT issues from happening in the first place.
You can’t depend on reactive support to keep you operating efficiently in a competitive marketplace. An IT company should be doing everything in their power to PREVENT issues from happening in the first place. Why? Because excessive downtime is expensive and inexcusable – leading to:
- Wasted payroll dollars
- Unhappy customers
- Reputational damage
- And much more
So what tasks, in particular, will prevent issues from happening in the first place? A proactive approach is critical to keep your technology performing optimally. This means an IT company SHOULD handle the following:
- Keeping an eye on your network with remote monitoring software that detects and alerts them of any sort of issues.
- Taking care of regular maintenance such as patches, bug fixes, and any other requirements to keep your environment safe.
- Outlining a schedule for purchases and/or upgrades that takes into account any upcoming operating system/software/hardware end-of-life dates.
- Keeping your data and applications backed up in two ways: offsite in the cloud and onsite with a storage device.
- Communicating with you on a regular basis about the status of your network and/or your overall strategic technology plan.
- Resolving issues in a timely manner via onsite or remote support as needed to keep you from experiencing unnecessary downtime.
- Testing your backups to verify that they work so you’re never left without access to important data and applications in the event of a disaster.
- Implementing the right security solutions to ensure a multi-layered approach is used to secure your network against attacks.
- Training your staff members on cybersecurity best practices so they know how to respond to sophisticated threats.
Are you confident that your IT company is doing what they should? If not, let’s talk. LaScala IT is the preferred choice when it comes to IT services in Michigan/Ohio. Call (734) 224-4915 for more information.